Refund policy

We want every explorer happy. Here is how returns, refunds and faulty items work at Outside Quest ([BUSINESS NAME AND REGISTRATION NUMBER]).

Changed your mind? 7 days

Under section 44 of the Electronic Communications and Transactions Act, you can cancel your order for any reason within 7 days after you receive it. Send it back unused and in its original packaging, together with any free bonus items that came with it (such as the Christmas Quest Pack). We refund the full price you paid within 30 days of your cancellation. The only cost to you is the courier cost of sending it back.

Something wrong with it?

Under the Consumer Protection Act, if an item is faulty or not as described within 6 months of delivery, you can choose a repair, a replacement or a refund. Contact us first so we can arrange collection.

The Unbreakable Promise

On top of your legal rights: if the Quest Cam breaks in the first 12 months after delivery, for any reason, including a drop, we send a free replacement within 2 working days of your approved claim. Up to 2 replacements per kit. Lost or stolen cameras, paper, books and the Finish Line Box are not covered. After 2 replacements, or after 12 months, you can buy a new Quest Cam from us at our staff price. Claims are made on our Unbreakable Promise page.

How to start a return

Send us a message through our contact form and choose "My order". We reply within 1 working day with the return address and instructions. Please don't post anything back before we reply, so we can track it.

Refunds

Refunds go back to the payment method you used, through our payment provider Stitch. Instalment (Pay Later) refunds are handled by Stitch under its terms.